Privacy Policy
Last updated: January 1, 2024
Introduction
At Expedited Visa Appointment System (EVAS), we take your privacy seriously. This privacy policy explains how we collect, use, and protect your personal information when you use our premium visa appointment booking services. As a trusted partner in expediting embassy appointments, we understand the sensitive nature of visa application data and are committed to maintaining the highest standards of data protection and security.
Information We Collect
To provide our fast-track visa appointment services, we collect and process the following types of personal data:
- Identity Information: Full name, date of birth, passport details, nationality
- Contact Information: Email address, phone number, residential address
- Visa Application Details: Visa type (tourist, business, student, etc.), intended travel dates, purpose of travel
- Payment Information: Payment method details (processed through SSL-encrypted checkout)
- Emergency Information: Details about emergency circumstances (if applicable for expedited processing)
- Technical Data: IP address, browser type, device information, language preferences
- Communication Records: Our 24/7 support interactions and correspondence regarding your appointment
How We Use Your Information
We use your personal information for the following purposes:
- Providing premium visa appointment booking services
- Processing secure payments for our services
- Delivering 24/7 customer support
- Monitoring embassy appointment availability
- Communicating service updates and promotional offers
- Managing our satisfaction guarantee and refund processes
- Improving our multilingual services (English, French, Spanish)
- Preventing fraudulent activity and ensuring secure transactions
Data Security
We implement robust security measures to protect your personal information:
- SSL encryption for all payment transactions
- Secure data transmission and storage protocols
- 24/7 security monitoring and threat detection
- Regular security audits and compliance checks
- Strict access controls for our support staff
- Secure backup systems for data protection
Information Sharing
We do not sell your personal information to third parties. We may share your information only in the following circumstances:
- With your explicit consent
- When necessary to process your visa appointment booking
- With our secure payment processors for transaction processing
- To comply with legal obligations
- To enforce our satisfaction guarantee and refund policy
Important Note: We are not affiliated with the US Government or US Embassy. Any information sharing with embassy systems is done through official channels as part of the appointment booking process.
Your Rights
You have the following rights regarding your personal data:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data (subject to legal requirements)
- Object to processing of your data
- Request transfer of your data
- Choose your preferred language for communications
- Opt-out of marketing communications
- Request a refund under our satisfaction guarantee
Contact Us
Our dedicated support team is available 24/7 to address any privacy concerns or questions about how we handle your personal information. You can reach us through our secure contact channels in English, French, or Spanish.