Terms and Conditions
Last updated: January 1, 2024
Agreement to Terms
Welcome to Expedited Visa Appointment System (EVAS). By accessing our website and using our visa consultation matching services, you agree to be bound by these terms and conditions. Please read them carefully before proceeding with our services.
EVAS is an independent technology platform and is not affiliated with the US Government or US Embassy. We provide a platform that enables travelers to connect with qualified visa consultants and immigration lawyers who can assist with their visa application process.
Our Services
As a technology platform, EVAS facilitates the following connections between travelers and visa professionals:
- Connection with experienced visa consultants and immigration lawyers
- 24/7 multilingual customer support
- Case progress tracking and updates
- Satisfaction guarantee with our matching service
- Secure SSL-encrypted payment processing
Our platform serves solely as a technology interface to connect you with qualified professionals. We do not provide visa consulting services directly, influence visa decisions, or guarantee visa approval. All consultation services are provided independently by the professionals, who set their own fees and terms.
Pricing and Payment
Our matching service fee is clearly displayed on our website. This covers our work in connecting you with appropriate visa consultants and immigration lawyers. Professional consultation fees are separate and set by individual consultants.
- Matching service fee required before consultant introduction
- Multiple secure payment methods accepted
- Service fees displayed in USD with local currency conversion available
- Promotional rates may apply for our matching service
Satisfaction Guarantee
Our satisfaction guarantee for our matching service covers the following scenarios:
- Unable to connect with a suitable consultant within promised timeframe
- Technical failures preventing service delivery
- Refund requests processed within 5 business days
- Consultant not meeting our professional standards
- Changes in embassy requirements affecting consultant availability
Service Limitations
Please be aware of the following service limitations:
- Consultant availability may vary by region and expertise
- No influence over embassy visa decisions
- Professional consultation fees set independently by consultants
- Emergency cases handled on best-effort basis
- Limited to consultant matching and initial connection
User Responsibilities
Users of our services are responsible for:
- Providing accurate personal and visa information
- Maintaining responsive communication with both EVAS and matched consultants
- Protecting account credentials and consultant contact information
- Using services for legitimate visa purposes only
- Complying with consultant and embassy requirements
Customer Support
Our customer support services include:
- Support in English, Hindi, and Chinese
- 24/7 availability with rapid response times
- Priority handling for urgent cases
- Detailed support interaction records
Intellectual Property
All content on our website, including text, graphics, logos, and software, is our property and protected by intellectual property laws. You may not:
- Copy or reproduce our content without permission
- Use our service for unauthorized purposes
- Modify or create derivative works
- Remove any copyright or proprietary notices
Limitation of Liability
While we strive to provide reliable matching services, we are not liable for:
- Individual consultant advice or services
- Embassy decisions or policy changes
- Delays or cancellations beyond our control
- Professional fees charged by consultants
- Visa application outcomes
- Technical issues with communication or matching systems
- Indirect or consequential losses from consultant services
Changes to Terms
We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms.
Contact Information
For questions about these terms or our services, please contact our 24/7 support team. We are committed to addressing your concerns promptly and professionally.